Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) - W2 Contract at AZ State
Phoenix, AZ
$22–$25/hrfrom the description
Aug 4, 2026
Phoenix, AZ
Sep 24, 2026
What this job asks for AI summary
A W2 contract help desk role supporting an Arizona state agency's ERP and HR software platforms. Day-to-day work involves answering phone and email support requests from non-technical users, triaging and escalating tickets in ServiceNow, running data integrity reports, and documenting processes. Suited to candidates with at least a year of help desk experience who already live in the Phoenix metro area.
Junior level · 1+ years · Remote · Contract
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 7,000 people nationally plausibly meet what this posting asks for (computer occupations, all other). range 4,200–10,500
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $119,144 (middle half $81,115–$160,963). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Aug 6, 2026. It is a model, not a headcount.
Why we read it this way (5)
The posting is explicitly a W2 contract running through late January 2027, starting approximately August 17.
Candidates must currently reside in the Phoenix metro area — this is a hard agency rule with no exceptions, and the current city must appear on the resume. The role is otherwise fully remote.
AZ360 (state ERP system) and PageUp (HR/talent software) are named as the supported platforms but are not stated as candidate requirements — they appear only as context for the work being performed.
SOC classification is a judgement call: this is a help desk / technical support role, which BLS most closely maps to 15-1299 (Computer Occupations, All Other) or 15-1244; neither is a perfect fit since BLS does not have a dedicated Help Desk Analyst code.
Posting is for a contract engagement — the market benchmarks below price full-time roles, so read the comp comparison with that in mind.
Read the full posting
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