Managing Director, CX AI Delivery at TELUS Digital
$208,000–$275,000
Jul 12, 2026
—
Jul 21, 2026
What this job asks for AI summary
A senior executive role leading a global contact center AI practice, with full P&L ownership and responsibility for setting strategy, growing revenue, and overseeing delivery of AI-powered customer experience solutions. The position involves directing cross-functional teams, engaging directly with clients to design and implement digital contact center transformations, and managing a portfolio spanning CCaaS platforms, CRM systems, conversational AI, and workforce tools. Suited to a seasoned consulting or enterprise leader with deep contact center technology expertise.
Principal level · 10+ years · Remote · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $178,991 (middle half $141,096–$225,584).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (9)
This is a Managing Director (P&L-owning, org-wide scope) role, placing it firmly at the Principal band despite the 'Managing Director' title not mapping to a standard engineering ladder level.
SOC confidence is Medium: the role is primarily a senior technology-focused business leader (11-3021) but sits at the intersection of strategic consulting and CX AI delivery, making 15-1299 a plausible runner-up.
The caller has declared this fully remote (national pool); the posting also lists US office locations (Charlottesville VA, Durham NC, Columbus OH, Boston MA) as alternatives, but remote=true per caller instruction and no metro is set.
Genesys is listed as the primary CCaaS platform with Five9 and AWS Connect as named alternatives in the same requirement; Google CCaaS is also named but is less commonly cited as a direct substitute and is captured in the CCaaS platforms skill.
Cresta and ElevenLabs appear as named technology partnership examples within the responsibilities narrative rather than in a formal requirements section, so they are treated as preferred/contextual rather than hard gates.
No compensation figures are stated in the posting.
P&L management is extracted as a required skill because the JD explicitly gates on 'Clear and tested experience in leading cross-functional teams and managing P&L responsibilities' in the Competencies/Experience section.
Ignored 1 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): P&L management.
Caller marked this a fully-remote role — scored against the national candidate pool.
Read the full posting
The employer publishes the full description on their own site — read it there ↗. Or sign in to read it here — it's free, and it also lets you track this application.