Technical Lead - Five9 at TELUS Digital
$152,618–$179,550
Jul 16, 2026
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Jul 21, 2026
What this job asks for AI summary
A senior technical role focused on designing, configuring, and delivering contact center solutions built on the Five9 platform, including IVR scripting, routing, campaign management, AI capabilities, and integrations with CRM and other third-party systems. The position also involves guiding engineers through delivery, producing architecture documentation, and advising clients and internal sales teams on platform capabilities. Suits an experienced Five9 practitioner comfortable both in hands-on configuration and client-facing technical discussions.
Senior level · 5+ years · Remote
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 27,300 people nationally plausibly meet what this posting asks for (computer occupations, all other). range 5,600–40,900
Applicant volume Heavy — This req sits in a large pool with little in its requirements to thin it, and auto-apply tools fire at everything in the occupation. Applying early and leading with the rare skills below is what gets read.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $119,144 (middle half $81,115–$160,963).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (7)
The title 'Technical Lead - Five9' carries no standard seniority level word, so the title states no level; the 5+ years CCaaS requirement and end-to-end ownership scope support Senior.
SOC classification is Medium-confidence: the role is primarily a CCaaS platform configuration and integration specialist (contact center technology), which fits 15-1299 (Computer Occupations, All Other) better than pure software development (15-1252), though the integration and API build work creates genuine overlap.
The degree requirement states 'Bachelor's degree in Computer Science, Engineering, or equivalent practical experience' — equivalent experience is explicitly accepted, so the degree requirement is set to None.
CRM platforms (Salesforce, ServiceNow, Microsoft Dynamics, Zendesk) and Microsoft Teams appear in the required qualifications as integration targets; they are grouped as a single skill with alternatives since the JD treats them as interchangeable connector targets rather than individually gated requirements.
Five9 certification, migration experience from legacy platforms, other CCaaS platform experience, conversational AI/IVA experience, and programming skills (Python, JavaScript, Java) all appear under the 'Bonus Points' section and are marked preferred accordingly.
No compensation figures are stated in the posting.
Caller marked this a fully-remote role — scored against the national candidate pool.
Read the full posting
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