Senior Solutions Architect, AWS Plus Team at Amazon
Seattle, WA
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Jul 14, 2026
Seattle, WA
Jul 21, 2026
What this job asks for AI summary
A senior technical advisory role embedded within AWS, serving Amazon's own global customer service operation as its dedicated cloud architect. The work centers on Amazon Connect — covering omnichannel routing, telephony, analytics, and multi-region resilience — alongside designing agentic AI systems where AI handles customer interactions autonomously and assists human agents in real time. The role suits an experienced solutions architect comfortable engaging VP-level engineering stakeholders and influencing product roadmaps.
Senior level · 10+ years · Seattle, WA · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 20 people in the Seattle, WA area plausibly meet what this posting asks for (computer systems analysts). range 9–30
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $136,630 (middle half $104,447–$169,017).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (7)
SOC classification is a genuine judgment call: the role is a Solutions Architect — primarily translating business requirements into AWS architecture designs and advising engineering teams — which maps most naturally to 15-1211 (Computer Systems Analysts). However, the depth of hands-on design work and the expectation to 'architect solutions' could also support 15-1252 (Software Developers). 15-1211 was chosen because the core deliverable is prescriptive architectural guidance and consulting, not shipping code.
The role's primary location is not explicitly stated, but the AWS Plus team and Amazon Customer Service are headquartered in Seattle, WA; Seattle CBSA is used as the best available inference.
Amazon Connect and contact center expertise are described as 'central to the role' in the narrative framing, but they appear in the job description body rather than a formal 'Required Qualifications' section. The Basic Qualifications section gates only on broad technology domain experience (8+ years), design/implementation experience (3+ years), and IT development/consulting experience (10+ years). Amazon Connect and AWS are treated as required given the role's explicit focus, while contact center industry experience (2+ years) is listed under Preferred Qualifications.
The 10-year overall years minimum reflects the highest stated overall experience gate: '10+ years of IT development or implementation/consulting in the software or Internet industries.'
Agentic AI, Amazon Bedrock, Contact Lens, and omnichannel capabilities are described extensively in the role narrative but do not appear as named gates in the Basic Qualifications; they are captured as preferred skills reflecting the stack context.
No compensation figures are provided in the posting; the mention of 'shares, sign-on bonus' is qualitative only.
Ignored 3 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): solutions architecture, infrastructure architecture, database architecture.
Read the full posting
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