Service Engineer II - Software Service Engineer at Microsoft
Redmond, WA
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Jul 27, 2026
Redmond, WA
Jul 29, 2026
What this job asks for AI summary
A service engineering role focused on deep root cause analysis of production incidents and recurring failures, authoring design change requests to drive product improvements, and building diagnostics and automation across multi-platform enterprise environments (Windows, macOS, Linux, iOS, Android). The position suits a technically rigorous engineer comfortable with on-call responsibilities, cross-team collaboration, and supporting large-scale enterprise services such as Intune, Exchange Online, and Teams.
Mid level · 2+ years
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $108,178 (middle half $84,682–$137,059).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (7)
The degree requirement states 'Bachelor's Degree … OR equivalent experience', so no formal degree is hard-gated.
The experience requirement is stated as '2+ years' but also described as 'Up to 2 years', creating an ambiguity; the minimum of 2 years is used for the overall years minimum.
SOC classification is a judgement call: the role blends systems analysis (RCA, DCRs, cross-team influence) with platform/systems administration (OS internals, on-call, live-site ops). 15-1211 is chosen because authoring design change requests and translating diagnostic findings into engineering proposals is the primary differentiator; 15-1244 is the close runner-up given the heavy OS and platform operations work.
PowerShell and Python are listed together as scripting proficiency examples ('e.g., PowerShell, Python') in the requirements section; they are treated as interchangeable alternatives for the scripting gate rather than two separate hard requirements.
Intune/MDM, Configuration Manager, and Autopilot are listed as a grouped 'depth in one or more of' option alongside Exchange Online, Teams, and SharePoint — all marked preferred accordingly.
Kusto and Azure Data Explorer refer to the same underlying platform; both are captured as preferred skills with each as the other's alternative, reflecting the posting's own parenthetical pairing.
AI-powered tools are mentioned in the requirements section but name no specific product, so no skill entry is emitted for that item.
Read the full posting
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