Help Desk/Desktop Support Analyst at Robert Half
Salt Lake City, UT
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Jul 28, 2026
Salt Lake City, UT
Jul 29, 2026
What this job asks for AI summary
A contract ITIL Support Analyst role focused on end-to-end incident management across a multi-tier IT support environment. The position involves coordinating incident triage, escalation, and resolution; monitoring ticket queues in ServiceNow; analyzing service metrics; and driving root cause reviews. Suited to someone with a solid ITSM background who can bridge technical support teams and business stakeholders.
Mid level · 3+ years · Salt Lake City, UT · Contract
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 10 people in the Salt Lake City, UT area plausibly meet what this posting asks for (computer systems analysts). range 4–20
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $100,564 (middle half $82,352–$115,475).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (5)
The SOC classification is a judgement call: the role is primarily ITSM process coordination and incident analysis (pointing to 15-1211 Computer Systems Analysts) rather than hands-on infrastructure administration (15-1244), but it sits close to the boundary given the heavy operational/help-desk context.
CIRT (Computer Incident Response Team) experience is explicitly marked preferred in the posting.
No compensation figures are stated in the posting; Robert Half is the staffing firm placing this contract role.
ServiceNow Platform and ServiceNow ITSM are listed together in the requirements section as distinct named products and are captured separately.
Posting is for a contract engagement — the market benchmarks below price full-time roles, so read the comp comparison with that in mind.
Read the full posting
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