Desktop Support Technician, Associate at LCG, Inc.
MD
$28–$32/hrfrom the description
Jun 30, 2026
MD
Jul 20, 2026
What this job asks for AI summary
An on-site desktop support role at a federal research facility, providing Tier II/III help-desk coverage for roughly 350–475 users across Windows, macOS, and iOS platforms. Day-to-day work spans device imaging and deployment, endpoint security management, patch and vulnerability remediation, hardware diagnostics, asset lifecycle tracking, and conference room AV support, all within NIH and federal security compliance frameworks. Best suited to an experienced desktop technician comfortable in a government IT environment requiring a Public Trust clearance.
Mid level · 3+ years · Washington-Arlington-Alexandria, DC-VA-MD-WV · Full-time
Advertised as Junior, but the requirements read as Mid.
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $128,188 (middle half $100,819–$156,589). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (7)
The title 'Associate' signals an entry/junior framing, but the role requires a minimum of 3 years of IT support experience plus 1 year of macOS experience, and covers Tier II/III responsibilities — consistent with a Mid-level band.
A Public Trust (Moderate Risk) clearance is required, but this is a suitability determination, not a US national security clearance (Confidential/Secret/TS), so the clearance requirement is set to None per schema definitions.
The degree requirement accepts an equivalent combination of education and relevant experience in lieu of a Bachelor's degree, so no hard degree gate is set.
BigFix, JAMF, and Bomgar appear in the main responsibilities section but are listed under 'Preferred Skills' as well; they are treated as preferred since the requirements section uses 'familiarity with' and 'experience with' language for those tools rather than firm gates.
Cylance is listed in the requirements section as an example antivirus/EDR tool ('e.g., Cylance or equivalent'); it is marked required as a representative of the hard-gated EDR/antivirus capability, though any equivalent tool would be accepted.
Certifications (CompTIA A+, MCTS, ACMT, ACSP, ITIL 4) are explicitly stated as preferred, not required.
The role is fully on-site (5 days/week) in Bethesda, MD, within the Washington DC metro area.
Read the full posting
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