Desktop Support Technician II - 529971
alt="link · Tuscaloosa, AL
$21.25–$26.59/hrfrom the description
Jul 19, 2026
Tuscaloosa, AL
Jul 20, 2026
What this job asks for AI summary
A hands-on IT support role at a university, responsible for setting up and configuring desktop computers and peripherals, installing operating systems and software, and resolving end-user technical issues across campus departments. The position involves managing help desk tickets, troubleshooting problems, removing malware, and escalating complex issues to senior staff. Suits candidates with foundational IT support experience.
Junior level · 2+ years · Tuscaloosa, AL · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (6)
The role is a hands-on desktop/field support position (Desktop Support Technician II) — it primarily operates and maintains end-user hardware and software rather than building systems, making 15-1244 the best fit, though a Help Desk Technician SOC (15-1232) would also be defensible; 15-1244 is used here as the closer match to the field-support and configuration duties described.
The compensation range given ($21.25–$26.59/hr) represents the minimum to midpoint of pay grade N6, not the full range; the actual maximum may be higher.
A valid U.S. driver's license and an acceptable Motor Vehicle Report are hard requirements per the posting's 'Additional Required Department Minimum Qualifications' section.
The degree requirement is None: the posting accepts a high school diploma/GED plus 2 years of IT experience as an alternative to an associate's degree or higher with some experience.
The role is listed as hybrid-eligible subject to University policy, but field/desktop support duties imply significant on-site presence; remote=false is used accordingly.
Ignored 2 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): PC hardware setup and configuration, help desk / ticketing systems.
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