Deskside Support Technician
Pomeroy Technologies · Sylmar, CA
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Jul 1, 2026
Sylmar, CA
Jul 20, 2026
What this job asks for AI summary
A hands-on field IT support role providing first-line technical assistance to end users across office, warehouse, and hybrid environments. Day-to-day work covers troubleshooting Windows and mobile devices, supporting Cisco network infrastructure, managing asset deployment via MDM tools, and documenting tickets in ServiceNow. Suits a generalist IT professional with two to four years of enterprise support experience who is comfortable with both desk-side and remote assistance.
Mid level · 2+ years · National
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $101,310 (middle half $79,725–$129,425).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (7)
Location is not specified in the posting — CBSA/state fields are left blank. The title 'Field IT Analyst' and physical requirements (lifting, walking, working under desks) confirm this is an on-site role.
Degree requirement is listed as a '2-year AA/AAS degree or equivalent,' which accepts equivalent experience in lieu of a formal degree — treated as no hard degree gate.
SolarWinds is listed in the Responsibilities section as experience with network monitoring tools, but reads more as contextual stack description than a hard gate; marked preferred accordingly.
A/V support is explicitly called 'a plus' in the Qualifications section.
AirWatch and Knox Portal are listed together as MDM platforms; AirWatch is used as the primary skill name with Knox Portal as an alternative.
SCCM, RDP, RDC, Tanium are listed as examples of remote desktop/connectivity tools ('such as … or other Remote Assistance utilities'); SCCM is used as the primary with RDP and Tanium as alternatives. RDC is a Windows built-in feature effectively synonymous with RDP and not listed separately.
The posting requires US citizenship or Lawful Permanent Resident status — no security clearance is gated, but this citizenship/residency requirement may affect candidate eligibility.
Read the full posting
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