Desktop Support Analyst - Associate
PIH Health · Whittier, CA
$26.13/hrfrom the description
Jul 27, 2026
Whittier, CA
Jul 28, 2026
What this job asks for AI summary
A desktop support analyst role at a regional nonprofit healthcare network serving the greater Los Angeles area. The position handles first-line IT support for internal staff — resolving hardware, software, and systems incidents, provisioning access, installing software, and maintaining knowledge base documentation. Suited to a hands-on IT support professional with healthcare clinic experience and solid PC hardware knowledge.
Mid level · 3+ years · Los Angeles-Long Beach-Anaheim, CA · Full-time
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (6)
The posting states 3 to 7 years of desktop support experience as required, so the overall years minimum is set to 3 (the minimum of the range).
Degree requirement is effectively None: an Associate's degree in Computer Science or IT is listed, but the posting explicitly accepts 3–7 years of equivalent experience in lieu of the degree.
Only a minimum hourly rate of $26.13 is stated; no maximum is provided.
'Network Solutions including security issues' appears under Required Experience but reads more like a general responsibility than a named technology — no specific networking tool or platform is named, so it is captured at a high level. No concrete named tools (e.g., Active Directory, ServiceNow, SCCM) are mentioned anywhere in the posting.
The only preferred skill mentioned is staying current with technology trends — no concrete named technology is listed under Preferred, so no preferred skills are emitted.
SOC confidence is Medium: the role is clearly IT operations/support (15-1244), but the mention of 'designing network solutions' introduces a mild systems-analyst signal (15-1211).
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