Desktop Support IT Technician
TEKsystems · Grand Rapids, MI
$20–$23/hrfrom the description
Jul 7, 2026
Grand Rapids, MI
Jul 21, 2026
What this job asks for AI summary
A desktop support role focused on resolving end-user hardware and software issues on Windows systems and Microsoft Office applications. Day-to-day work involves handling service desk tickets, troubleshooting, configuring peripherals, deploying software, and using remote tools alongside SCCM and Active Directory. Suits candidates with a background in IT support who are comfortable working across departments and assisting users with varying levels of technical ability.
Junior level · 2+ years · Grand Rapids, MI · Contract
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $95,495 (middle half $77,896–$104,458). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 28, 2026. It is a model, not a headcount.
Why we read it this way (7)
The role is primarily desktop/end-user support (help desk, troubleshooting, peripherals, software installs), which sits squarely at the 15-1232 Computer User Support Specialist level; however, the explicit mention of SCCM, Active Directory management, GPOs, and PowerShell scripting nudges it toward 15-1244. Medium confidence reflects this genuine ambiguity.
The JD states 'Associate's Degree (Bachelor's preferred or at least pursuing a Bachelors Degree)' as the baseline, but explicitly allows 'an equivalent combination of education, training and experience' — so no degree is a hard gate.
The 2-year minimum experience requirement is stated as 'customer service experience' rather than a specific technology, so it is captured as the overall years minimum rather than a named skill.
SCCM, PowerShell, and GPO are listed as 'desired' in the narrative body — not in a formal requirements section — so they are marked preferred.
CompTIA certifications are explicitly called 'desirable' and are marked preferred accordingly.
This is a Contract-to-Hire position placed by TEKsystems; the hybrid work arrangement is in Grand Rapids, MI.
Posting is for a contract engagement — the market benchmarks below price full-time roles, so read the comp comparison with that in mind.
Read the full posting
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