Enterprise Service Management (ESM) Solution Architect at Myriad360
$140,000–$160,000from the description
Jul 29, 2026
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Jul 29, 2026
What this job asks for AI summary
A consulting-focused Solution Architect role at a managed services/IT consultancy, responsible for guiding enterprise clients through the full lifecycle of service management transformation — from discovery workshops and roadmap development through solution design, implementation oversight, and long-term platform governance. The work spans multiple ESM platforms (ServiceNow, Jira Service Management, Freshservice, and others) and covers ITSM processes, workflow automation, integrations, and AI-assisted service delivery. Suits an experienced architect comfortable engaging C-suite stakeholders and leading technical delivery teams, with up to 40% travel.
Senior level · 7+ years · New York-Newark-Jersey City, NY-NJ-PA · Full-time
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
How this req sits in the market our data
Roughly 40 people in the New York-Newark-Jersey City, NY-NJ-PA area plausibly meet what this posting asks for (computer systems analysts). range 9–75
Applicant volume Moderate — A normal amount of company. The rare requirements below are what will separate a shortlisted application from the rest.
Rare in this occupation — lead with these, and say what you built with them.
Most people in this occupation already list these. Still required — just not what gets you shortlisted.
What the occupation pays Median $131,162 (middle half $100,145–$164,745). This posting is about at that midpoint.
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Jul 29, 2026. It is a model, not a headcount.
Why we read it this way (7)
The salary range ($140,000–$160,000 OTE) is disclosed pursuant to the NYC Pay Transparency Law and applies specifically to New York City; the posting notes compensation may vary in other geographies.
ITIL Foundation is labeled 'Required' under the Preferred Certifications section — an unusual placement. It has been treated as a hard requirement given the explicit 'Required' label, even though it sits within a broader certifications block.
The role title carries no seniority level word, so advertised seniority is Unspecified; the 7+ years requirement and scope of executive-facing consulting and architecture ownership support a Senior classification.
SOC classification is Medium confidence: the role blends consulting/business-process analysis (15-1211) with solution architecture and technical design. 15-1299 is noted as a runner-up given the architect framing, but the dominant day-to-day work — discovery, maturity assessment, process improvement, and platform configuration — aligns most closely with Computer Systems Analysts.
Platform skills (ServiceNow, Jira Service Management, Freshservice, Ivanti, HaloITSM, ManageEngine) are listed as a group under 'Preferred Platform Experience'; ServiceNow is named first and most prominently throughout the posting. They are captured as a single skill with alternatives rather than separate entries, reflecting the 'one or more of the following' framing.
Up to 40% travel is required; this role is US-based but not remote.
Ignored 6 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): Incident Management, Change Management, Problem Management, Knowledge Management, Asset Management, Workflow Automation.
Read the full posting
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