Software Support Analyst, Payments at Tyler Technologies
Overland Park, KS
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Jul 1, 2026
Overland Park, KS
Jul 21, 2026
What this job asks for AI summary
A client-facing technical support role focused on diagnosing and resolving complex software issues that have escalated beyond standard channels. Day-to-day work involves managing high-level client cases in a ticketing system, coordinating with development teams, and contributing to internal documentation and knowledge resources. Suits someone with at least two years in software support who is comfortable with database concepts and enterprise software troubleshooting.
Mid level · 2+ years · National
“or” means any one of them counts — you don't need all of them.
We read this from the posting text with AI. Skim the description below before ruling yourself out.
Why we read it this way (5)
The role is titled 'Software Support Analyst' — a client-facing technical support function. It was mapped to 15-1211 (Computer Systems Analysts) as the closest fit for a role that diagnoses complex software issues, analyzes data/reports, and bridges clients with development teams; 15-1299 (Computer Occupations, All Other) is a plausible runner-up given the support-desk nature of the work.
The degree requirement states 'Bachelor's degree in related field OR equivalent experience,' so no formal degree is hard-gated.
Microsoft Office is listed under the main qualifications block with firm language ('Knowledgeable with'), so it is treated as required. All database, SQL, .NET/Java, and scripting items are explicitly flagged 'a plus' in the posting and are therefore preferred.
'.NET framework applications or Java applications' are listed as interchangeable alternatives in the posting; emitted as a single skill with Java as the alternative.
No compensation, remote status, or employment type is stated in the posting.
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