Amazon Connect and Agentic AI Specialist, Senior Principal Consultant at TTEC Digital
Austin, TX
$140,000–$190,000
Aug 4, 2026
Austin, TX
Sep 25, 2026
What this job asks for AI summary
This role leads AI solution design for Amazon Connect contact center environments, focusing on agentic AI and generative AI capabilities. The specialist runs discovery workshops, defines solution architectures, evaluates data and knowledge readiness for RAG use cases, and produces roadmaps and design documentation. It suits an experienced practitioner who can bridge GenAI expertise with contact center platform knowledge to guide implementation teams.
Senior level · Remote · Full-time
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How this req sits in the market our data
Rare in this occupation — lead with these, and say what you built with them.
What the occupation pays Median $119,144 (middle half $81,115–$160,963).
Estimated from BLS employment for this occupation and area, per-skill prevalence across our listing corpus, and published wage benchmarks — as of Aug 6, 2026. It is a model, not a headcount.
Why we read it this way (7)
No explicit total years of experience requirement is stated in the posting.
The role is a specialist/architect position that does not fit neatly into a single SOC code; 15-1299 (Computer Occupations, All Other) is used as the primary code because the work is primarily AI solution architecture and design rather than pure systems analysis or software development. 15-1211 (Computer Systems Analysts) is the closest runner-up given the heavy stakeholder-facing design and roadmap work.
Compensation is described only as participation in an annual incentive program with no figures given; no comp range is extractable.
Amazon Q in Connect, Amazon Bedrock, NLX, and ACXD appear under the 'Preferred experience' section and are marked accordingly.
AI governance and model evaluation skills also appear under 'Preferred experience' and are marked accordingly.
'Agent Workspace' and 'Contact Lens' are named Amazon Connect sub-features listed in the required skills section; Contact Lens is captured as a distinct named product. Agent Workspace is a UI feature of Amazon Connect rather than a separately marketed tool and is subsumed under the Amazon Connect skill.
Ignored 2 non-technology phrase(s) as skills (responsibilities/concepts, not named tools): Amazon Q in Connect, AI governance.
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